Hours of Operation for Escalations 

Monday – Friday  /  7:30 AM - 6:00 PM 

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All contacts where the customer brings up the following trigger words should escalate to CES,

reference the During Business Hours or After Hours hyperlinks for guidance:​

• All Damage

• Situations involving FIRE, EMS, or POLICE

• Situations involving vulnerable or at-risk groups (elderly, babies, handicapped, etc.)

• Indication of legal action / obtaining a lawyer

• BBB (Better Business Bureau) Complaints

• Threats of negative Google / Social Media reviews

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*NOTE: Do not disclose any contact information for CES or Trade Managers.