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Did you know? 

You can use Google AI or Microsoft Co-Pilot to help understand what customers are asking? 

Example:

Ask the question of what is a Captive Aire HVAC unit? 

Here are the results they will provide to you: 

Google























Co-Pilot


 

As of 06/10/2026, Please get in touch with a Team Lead. They will be able to call up Chris Porter to confirm appointments for Septic!

TagS

If the Yellow GLS or the Pink PPC tags do not add automatic, CSR will add to their jobs. 

 
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Week of June 26th, 



Breania Harden
 

Any customer that calls for Village Towers Condo Association, needs to be warm transferred to Commercial at extension SE_FrankGayCom_CustomerService in Five9

Important Commercial News

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CREATED BY VICTORIA A HUMMEL, A REPRESENTATIVE OF FRANK GAY SERVICES

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