HVAC - Air Conditioning (HC)

• HC - Service 10+ Yrs - When an AC system older than 10 years needs service or diagnosis. - Diagnosis only. We will service all AC brands except Mr. Cool mini-splits.

• HC - Service 5-9 Yrs - When an AC system 5-9 years old needs service or diagnosis. - Diagnosis only. We will service all AC brands except Mr. Cool mini-splits.

• HC - Service 1-4 Yrs - When an AC system 1-4 years old needs service or a diagnostic check. -Diagnosis only. We will service all AC brands except Mr. Cool mini-splits.

• HC - Sales HVAC Accessory - When a customer is interested in attic insulation, IAQ, duct install/repair estimates, surge suppressors, or HVAC accessories. - No charge for estimate. We offer all major brands, and the technician will provide details.

• HC - Sales HVAC System - When a customer is interested in a new AC system estimate. - No charge for estimate. We offer all major brands except Mr. Cool mini-splits. We install all AC brands and dehumidifiers.

• HC - Duct/Dryer Vent Cleaning - When a customer requests duct or dryer vent cleaning.

• HC - Potential Recall/Warranty - When AC work was completed within 1 year and the customer is requesting warranty service. - Book through the Warranty/Recall Window. Check the original invoice to verify warranty length.

• HC - Maintenance 10+ Yrs - For AC systems over 10 years old needing maintenance. - Use Recurring Service Events for Active Members.

• HC - Maintenance 5-9 Yrs - For AC systems installed 5-9 years ago needing routine maintenance. - Must be booked through Recurring Service Events for Active Members.

• HC - Maintenance 1-4 Yrs - For AC systems installed 1-4 years ago needing routine maintenance. - Book through Recurring Service Events for Active Members.

 

Electrical (EL)

• EL - Service/Diagnostic - Customer needs service for car chargers, ceiling fans, ceiling fixtures, wall fixtures, home automation, outlets, or switches. - Use for troubleshooting or repair requests.

• EL - Dedicated Circuit - When the customer wants to add power to a new room or area of the home. - Include whether it is a remodel, addition, or outdoor area.

• EL - No Power - When a customer is experiencing no power in part or all of the home. - If there is a full outage, confirm the utility company has been contacted first.

• EL - Panel Service - When the customer reports multiple issues with the breaker panel or breakers. - Use for existing panel concerns.

• EL - Emergency (Sparking/Arcing/Smoking/Buzzing/Flickering Lights) - When an electrical component is sparking, arcing, smoking, buzzing, or causing flickering lights. - Treat as an electrical emergency.

• EL - Breakers Tripping - When a breaker keeps tripping even after being reset or replaced. - Do not use if a specific appliance is causing the trip.

• EL - Maintenance Safety Inspection (MSI) - When the customer requests electrical maintenance. - Must be booked through Recurring Service Events for Active Members.

• EL - Estimate (Panel) - When a customer needs an estimate for panel replacement. - Specify whether it is a main panel or subpanel if known.

• EL - Sales EL Equipment - When a customer requests an estimate for outdoor lighting, whole-home surge protection, or another electrical install estimate not otherwise listed. - Clarify surge protection versus power restoration, confirm outdoor lighting only, and provide a detailed summary.

• EL - Potential Recall/Warranty - When electrical work was completed within 1 year and the customer is requesting warranty service. - Book through the Warranty/Recall Window and verify warranty length on the original invoice.

 

Generator (GEN)

• GEN - Potential Recall/Warranty - When generator work was completed within 1 year and the customer is requesting warranty service. - Book through the Warranty/Recall Window and verify warranty length.

• GEN - Generator Maintenance 10+ Yrs - Liquid Cooled - For a stationary liquid-cooled generator installed 10+ years ago needing maintenance. - Liquid-cooled generators use coolant and a radiator system. Active Members must be booked through Recurring Service Events.

• GEN - Generator Maintenance 10+ Yrs - For a stationary generator installed 10+ years ago needing maintenance. - Active Members must be booked through Recurring Service Events.

• GEN - Generator Maintenance 1-9 Yrs - Liquid Cooled - For a stationary liquid-cooled generator installed 1-9 years ago needing maintenance. - Liquid-cooled generators use coolant and a radiator system. Active Members must be booked through Recurring Service Events.

• GEN - Generator Maintenance 1-9 Yrs - For a stationary generator installed 1-9 years ago needing maintenance. - Active Members must be booked through Recurring Service Events.

• GEN - Generator Service 10+ Yrs - Liquid Cooled - When a stationary liquid-cooled generator over 10 years old needs service or diagnostics. - Liquid-cooled generators use coolant and a radiator system. Active Members must be booked through Recurring Service Events.

• GEN - Generator Service 10+ Yrs - When a stationary generator over 10 years old needs service or diagnostics. - Active Members must be booked through Recurring Service Events.

• GEN - Generator Service 1-9 Yrs - Liquid Cooled - When a stationary liquid-cooled generator 1-9 years old needs service or diagnostics. - Liquid-cooled generators use coolant and a radiator system. Active Members must be booked through Recurring Service Events.

• GEN - Generator Service 1-9 Yrs - When a stationary generator 1-9 years old needs service or diagnostics. - Does not apply to portable generators.

• GEN - Sales Generator - When a customer requests an estimate for a whole-home generator, portable generator, or generator interlock. - Can also be used for customer-supplied products.

 

Plumbing (PL)

• PL - Sump Pump 5+ Yrs - Customer needs service or repair on a sump pump that is 5+ years old. - CSR must confirm age before selecting the job type.

• PL - Well Pump 5+ Yrs - Customer needs service or repair on a well pump that is 5+ years old. - CSR must confirm age before selecting the job type.

• PL - Well Pump 1-4 Yrs - Customer needs service or repair on a well pump that is 1-4 years old. - CSR must confirm age before selecting the job type.

• PL - Water Heater 8+ Yrs - Customer needs service or repair on a water heater that is 8+ years old. - Service charges apply. Covers gas, electric, hybrid, and tankless units. This is not a free estimate.

• PL - Water Heater 1-7 Yrs - Customer needs service or repair on a water heater that is 1-7 years old. - Service charges apply. Covers gas, electric, hybrid, and tankless units. This is not a free estimate.

• PL - Water Treatment Opportunity - For water filtration or softener repairs and estimates. - Estimates are free. Repairs include a $39 assessment fee. Confirm system type and symptoms.

• PL - Customer Supplied - When the customer provides the plumbing fixture being installed.
  Customer-supplied products are not covered by Frank Gay warranties.

• PL – Toilet - Customer needs toilet installation or repair.
  Include detailed information about the request.

• PL - Pressure Issue - Customer is experiencing water-pressure issues.
  Include detailed information about the symptoms.

• PL - Hose Bibb - Customer needs installation or repair of an outdoor hose bibb.
  Include detailed information about the request.

• PL - Faucet or Tub/Shower Fixture - Customer needs installation or repair of a faucet or tub/shower fixture. - Include detailed information about the request.

• PL – Disposal - Customer needs installation or repair of a garbage disposal. - Include detailed information about the request.

• PL - Maintenance Safety Inspection (MSI) - When a customer requests plumbing maintenance. - Book through Recurring Service Events for Active Members. Do not use for diagnosable plumbing issues.

• PL - Sales PL Equipment - For estimates involving electric water heaters, gas water heaters, remodels, hydro jets, re-drains, repipes, and miscellaneous plumbing estimates. - Most estimates are free except Hydro Jets and Misc estimates. Clarify whole-home or partial repipes and provide re-drain details when known.

• PL - Potential Recall/Warranty - When plumbing work was completed within 1 year and the customer is requesting warranty service. - Book through the Warranty/Recall Window and verify warranty length.

 

Leak Detection (LD)

• LD - Yard Leak - Customer knows with certainty there is a leak in the yard.
  Include a detailed description and location in the job summary.

• LD - Potential Water Leak - Customer suspects there may be a leak inside or outside the home but is not certain.
  Include specific location details and observations.

• LD - Active Water Leak - Customer knows there is an active water leak inside or outside the home. - Water is visibly leaking from a pipe, wall, cabinet, water heater, or similar source.

• LD - Slab Leak - Customer knows with certainty there is a leak beneath the foundation. - If the leak location is unknown, book as a Potential Water Leak.

• LD - Gas Leak - Customer knows there is a gas leak and can smell gas. - Include the location and details in the job summary.

 

Drains (D)

• D - Fixture Clog - When a customer reports a clog affecting one fixture only. - Commonly affects a sink, toilet, or shower and may present as slow drainage, backups, odors, or pressure changes.

• D - Branchline 50+ Clog - When a customer reports a branch line clog in a home that is 50+ years old, typically affecting multiple fixtures. - Branch lines connect fixtures to larger drain lines.

• D - Branchline 1-49 Clog - When a customer reports a branch line clog in a home that is 1-49 years old, typically affecting multiple fixtures. - Branch lines connect fixtures to larger drain lines.

• D - Septic Pump Out - When a customer requests septic tank pumping.
  Check the Bulletin Board to verify truck availability (Villages only).

• D - Sewer Smell - When a customer smells sewage inside or outside the home.
  Confirm whether the home uses city sewer service or a septic system.

• D - Underground Sump/Roof Drainage/Dry Well - When a customer has concerns regarding underground drainage systems. - Confirm whether it is an underground sump, roof drainage, or dry well system.

• D - Sewer/Sump Pump 5+ - When a home with a septic system is experiencing drainage issues and the home is over 5 years old. - Confirm the home uses a septic tank.

• D - Sewer/Sump Pump 1-4 Yrs - When a home with a septic system is experiencing drainage issues and the home is 1-4 years old. - Confirm the home uses a septic tank.

• D - Realtor Camera Inspection - When a camera inspection is required for a home sale. - Permission must come from the homeowner or property manager, not the realtor.

• D - Branchline 50+ Camera - When a customer requests a camera inspection in a home that is 50+ years old. - Can be used for drain pipes, branch lines, and main lines.

• D - Branchline 1-49 Camera - When a customer requests a camera inspection in a home that is 1-49 years old. - Can be used for drain pipes, branch lines, and main lines.

• D - Mainline Clog - When a customer reports a main sewer line clog. - Typically affects toilets and multiple drains throughout the home. The main line carries sewage to the city sewer system or septic system.