Digital Team Chat Room Guidelines

Objective: 

To maintain a respectful, collaborative, and drama-free environment that supports teamwork and customer success.
 

RULES

1. Respect First

   • Treat every team member with professionalism.

   • Avoid negative comments, sarcasm, or finger-pointing.

2. Collaboration Over Competition

   • It’s not about “me”, it’s about “us”.

   • Share knowledge and assist others when needed.

3. Fairness

   • When starting your shift, ask the CSR who has been on earlier what they need help with before diving into your own tasks.

4. No Drama

   • Keep conversations focused on work.

5. Join the Teams Chat Room at the Start of Your Shift

   • Greet the team professionally.

   • Ask: “What can I help with today?”

     • Especially to those already working.

6. Engage Respectfully

   • Use clear, courteous language.

   • If you have a question, ask openly without blame.

7. Collaborate

   • Share updates or solutions that benefit the team.

   • Offer help when others are overwhelmed.

8. Avoid Finger Pointing

   • If an issue arises, focus on fixing it. Not assigning blame.

   • Use phrases like: “Let’s figure this out together.”

9. Keep It Professional

   • No GIFs, memes, or off-topic chatter.

   • Maintain a tone that reflects teamwork and customer care.

Key Reminders

• Respect and fairness are non-negotiable.

• Collaboration creates success for everyone.

• Drama-free zone: Work > Distractions.