Integrity Home Solutions & Frank Gay Services - Co-Branding Partnership
 

Call Center CSR Scripts & FAQs

 

Purpose:
As we continue to seek new ways to enhance the customer experience, Frank Gay Services (FGS) and Integrity Home Solutions (IHS) are coming together through a strategic co-branding partnership. This collaboration will help us expand our reach and provide even stronger support to customers across Central Florida. Together, we’re building on our shared commitment to deliver exceptional service and trusted solutions to the communities we serve.
 

Instructions:
Please continue to follow scripts and FAQs (Frequently Asked Questions) exactly as written when communicating with our customers. This ensures we deliver a consistent, clear, and reassuring message during the co-branding transition. Our goal is to help customers feel safe, informed, and confident. The tools provided below are designed to equip you with everything you need to support our customers and address any questions they may have.
 

FAQ Scripts
 

If a customer asks about the partnership between Frank Gay Services and Integrity Home Solutions, please refer to the FAQ scripting provided and use it exactly as written. You do not need to use the script unless the customer specifically asks a question related to the partnership.
 

1. Who is Frank Gay Services Air Conditioning, Plumbing & Electric?
“Frank Gay Services is a Florida-based company that has proudly delivered best-in-class home services since 1976. Founded as a one-man plumbing operation in Orlando, the company has grown into one of Central Florida’s leading providers of HVAC, Plumbing, and Electrical services. Today, Frank Gay Services supports customers across Central Florida, from Daytona to Tampa, with a large fleet and a team of expert technicians. Frank Gay Services and Integrity Home Solutions have worked closely together for several years, sharing best practices and collaborating to find the most effective ways to serve you, our valued customer.”
 

2. Why are you partnering with Frank Gay Services?
“Simply put, we trust each other. For years, Frank Gay Services and Integrity Home Solutions have shared aligned values and a deep commitment to serving our customers and communities. Through this strategic co-branding partnership, we’ll be able to dedicate more resources to our highly skilled technician teams, ultimately benefiting our customers with even greater service and support. Rest assured, our company will remain locally operated and staffed by the same trusted team of experts you and our customers know and rely on.”
 

3. What does this mean for me as a customer?
“It’s business as usual! You’ll still see the same trusted team you’ve known for years, delivering the same high-quality service and care. The only noticeable changes will be fresh truck wraps and updated uniforms. There are no changes to how we operate, how customers can reach us, or the level of service we provide, just a stronger partnership to support our communities even better.”
 

4. What does this mean if I have an active membership?
“If you currently have one of our valued membership plans, rest assured. It will continue to be honored without any changes. Your benefits remain intact, and our commitment to providing top-tier service stays the same.”
 

5. What happens to any active warranties?
“All existing warranties through our company remain fully in effect and unchanged. You can continue to rely on the same coverage and support you've always received.”
 

6. What if a customer has a future question about the change?
“To learn more about this exciting partnership, visit us at homeofintegrity.com or give us a call at (813) 590-7894. Thank you for your continued trust over the years, our commitment to delivering top-quality home services is stronger than ever.”