Inbound to Outbound Cadence

Overview
 

CSRs must seamlessly transition from handling inbound calls to completing outbound maintenance booking tasks. This ensures consistent productivity and maximizes membership retention and service completion rates.
 

Transition Trigger
 

After completing any inbound interaction, the CSR must pivot to outbound work when:

• Call is fully dispositioned

• Support Chat ACW task is completed

Immediately begin Outbound Maintenance Bookings process.